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The John Howard Society offers direct service to individuals who are or are at risk of becoming involved with the criminal justice system, and their families. Services include multiple programs for youth and adults, including community programs and employment programs.

Literacy and basic skills training, including numeracy, digital, communication, and interpersonal skills. Helps learners prepare for employment, apprenticeship, secondary-school credit, post-secondary education, and greater independence. 

Provides support for men living with a substance use disorder through a live-in treatment program offering abstinence-based services. Provides trauma-informed care and counseling, recovery-focused programming, and relapse prevention planning.

A 6 to 8-week program to help newcomers improve their English and prepare for the workplace. Services include:

A multipurpose agency providing services that include: emergency food and clothing, daily hot meals, emergency shelters, transitional housing, education for homeless and street-involved youth, senior support services, hospice palliative care, community mental health programs, and supportive housing programs.

Long-term care home, offering basic and private accommodations along with a wide variety of services.

Community organization that coordinates emergency food services. Donations are collected at various locations throughout Waterdown.